Policy Underwritten by:
Highway Insurance Company Limited
Highway House, 171 Kings Road, Brentwood, Essex CM14 4EJ
Some important facts about your Specialist Vehicle insurance are summarised below. This summary does not describe all the terms and conditions of your policy, so please take time to read the policy document to make sure you understand the cover it provides.
|Features and benefits included automatically||Significant exclusions or limitations||Info can be found in|
|Third Party Cover - Third party liability: Unlimited indemnity in respect of death or injury to third parties (including passengers). Limited cover for damage to other people's property.
Legal Representation and Costs - legal costs and expenses for representing the Insured at an inquest or enquiry or defending charges of causing death by dangerous driving or manslaughter, limited to a reasonable sum entirely at the sole discretion of Highway. Towing - Cover is extended under this section while the insured vehicle is legally towing a caravan, trailer or broken-down vehicle.
Emergency Medical Treatment - We will pay for emergency medical treatment after an accident involving the insured vehicle.
|Applies to all covers.
We will pay for emergency medical treatment up to the limits specified in the Road Traffic Acts.
|Fire & Theft Cover - We will cover you for the loss or damage to the insured vehicle, including standard accessories and any fitted entertainment equipment, by fire, lightning, explosion, theft or attempted theft.||Cover only applies to the insured vehicle detailed on the certificate.
The maximum amount we will pay is the market value of the vehicle at the time the loss or damage occurred.
There are limits to the amount paid for fitted entertainment equipment, dependant on the cover you have chosen.
If your insurance has been accepted on the understanding that the vehicle is garaged the following policy wording will apply:
'This insurance does not cover loss or damage to the insured vehicle from any cause nor theft or attempted theft of the vehicle (Sections 2 and 3) unless it is kept in a properly constructed and locked garage when at the home or garaging address.'
If you are in any doubt as to whether this applies please check with your insurance adviser.
|Accidental Damage - We cover the loss or damage to the insured vehicle including standard accessories and any fitted entertainment equipment and damage to windscreen or windows.
Where the insured vehicle is a private car a Courtesy Car will be provided whilst the insured vehicle is being repaired at our approved repairer.
|Only applies to Comprehensive cover.
The limit of our liability in the event of a total loss claim is the insured vehicle's market value at the time of loss and we will not provide a new car by way of settlement under any circumstances.
|Foreign Use - Policy cover is automatically extended to cover use of the insured vehicle in member countries of the European Union and Andorra, Croatia, Iceland, Norway and Switzerland for a maximum period of up to a quarter of the Period of Insurance.||Excludes:
|Replacement Locks - If the keys, lock transmitter or entry card for the keyless entry system of your insured vehicle are stolen, we will pay up to £750 towards the cost of replacing: the door and boot locks, the ignition and steering locks, the lock transmitter or the entry card.||Only applies to Comprehensive cover.
Subject to our being satisfied that that the identity or the location of your vehicle is known to any person who may have the keys, transmitter or entry card.
The applicable excess shown on the policy schedule.
|Optional or additional benefits||Significant exclusions or limitations||Info can be found in|
|None available for competition car||N/A||N/A|
We hope you are happy with the cover this policy provides. However, you have the right to cancel it within 14 days of receiving the policy, without giving any reasons by providing confirmation to your insurance adviser in writing and returning any cover note and/or certificate of insurance. If that happens, we will charge you pro rata, subject to a minimum fee of £25 + Insurance Premium Tax, for the cover provided from the beginning of the contract until the policy is cancelled.
You may cancel this policy outside of the 14-day period by providing confirmation to your insurance adviser in writing and returning any cover note and/or certificate of insurance. A refund will be made, subject to no claim for indemnity being made under the terms of the policy. The return given will be calculated from the inception date until the date we receive the certificate and/or cover note and in accordance with the short period cancellation scales below.
|Scale of charges for polices with an annual mileage limit between 1,000 - 6,000 mile per annum|
|Up to 30 days||Amount refunded:||70%|
|31 - 60 days||Amount refunded:||50%|
|61 - 90 days||Amount refunded:||30%|
|91 - 120 days||Amount refunded:||10%|
|Over 120 days||Amount refunded:||Nil|
|Scale of charges for polices with an annual mileage limit between 7,000 - 12,000 mile per annum|
|Up to 1 month||Amount refunded:||75%|
|Up to 2 months||Amount refunded:||65%|
|Up to 3 months||Amount refunded:||50%|
|Up to 4 months||Amount refunded:||40%|
|Up to 6 months||Amount refunded:||30%|
|Up to 8 months||Amount refunded:||20%|
|Up to 9 months||Amount refunded:||10%|
|Over 9 months||Amount refunded:||Nil|
You must tell your insurance adviser as soon as possible if any of your details change and you should contact your insurance adviser for advice if you are not sure whether a change will affect your cover.
If you do not tell your insurance adviser about any relevant changes, we may:
When you advise of any permanent or temporary changes to your policy, or request duplicate documents, during the period of insurance, a premium adjustment charge of £15 + Insurance Premium Tax will be made in respect of the changes and to cover our administrative costs. This charge is in addition to any administration fees charged by your intermediary.
There is no provision for any No Claims Bonus entitlement under this policy.
If you wish to report an accident or theft or wish to make any claim please call our Contact Centre (UK) on 0871 222 6062, as soon as possible following any incident.
We aim to provide a high standard of service but if you are not satisfied with the service you receive you should in the first instance contact your insurance advisor who sold you this insurance. If you remain dissatisfied you should contact the Customer Care Department, 2410 The Quadrant, Aztec West Business Park, Almondsbury, Bristol BS32 4QX. Telephone: 0845 640 5137. Email firstname.lastname@example.org.
Please quote the Policy Number in all correspondence. A copy of Highway's complaint handling procedure is available on request.
If we cannot resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter.
The address is:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Telephone: 0845 080 1800 or 0300 123 9 123 (from mobile or non BT lines)
Making a complaint will not affect your right to take legal action.
What happens if we are unable to meet our liabilities?.
If we are unable to meet our liabilities to our policyholders, you may be able to claim compensation from the Financial Services Compensation Scheme (FSCS).
The level of compensation differs depending on the type of cover:
Compulsory insurance, (e.g. third party motor), is covered for 100% of the claim.
Non compulsory insurance, (e.g. home insurance), is covered for 90% of the claim.
Further information can be obtained from:
Financial Services Compensation Scheme. 10th Floor, Beaufort House, 15 St Botolph St, London EC3A 7QU.
Telephone 0800 678 1100 or 020 7741 4100 or email email@example.com.